Whatever Happened to Customer Service?

I am really beginning to have a problem with some of the “customer service” I’ve gotten lately,specifically with Sprint/Nextel. they called me and “thanked” me for making a payment on my account,however I am “past due” and my service will be discontinued on Saturday.OK, I’m about $24.00 past due from last month.My payment was due […]

#ge2010: BBC World Service plans cross-platform and language election coverage

#ge2010: BBC World Service plans cross-platform and language election coverage BBC World Service is to extend its UK election coverage across its 32 language services, with its international correspondents reporting campaign developments. Read more on dotjournalism .

Fantasy TV in the service of science: An open letter to HBO about “Dothraki”

Fantasy TV in the service of science: An open letter to HBO about “Dothraki” Editor’s note: Joshua Hartshorne is a graduate student at Harvard University’s Psychology Department interested in human behavior and language. He wrote the open letter below because HBO is currently creating a new fantasy language, called “Dothraki,” for an upcoming television adaptation […]

Signs of Service: Master “sign Language” to Communicate With your Customers

I was visiting a client for the first time, the Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and factories. But I was far from lost. – As I exited the freeway onto a major thoroughfare, a […]